{"id":26,"date":"2026-09-17T21:57:44","date_gmt":"2026-09-17T21:57:44","guid":{"rendered":"https:\/\/universosistemico.eu\/envios-e-devolucoes\/"},"modified":"2026-10-31T18:14:53","modified_gmt":"2026-10-31T18:14:53","slug":"envios-e-devolucoes","status":"publish","type":"page","link":"https:\/\/universosistemico.eu\/en\/envios-e-devolucoes\/","title":{"rendered":"Envios E Devolu\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"26\" class=\"elementor elementor-26\">\n\t\t\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-83589cf e-grid hostinger-ai-faq-1 e-con-boxed e-con e-parent\" data-id=\"83589cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-9ad70ad e-flex e-con-boxed e-con e-child\" data-id=\"9ad70ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58509ed hostinger-ai-title elementor-widget elementor-widget-heading\" data-id=\"58509ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Envios e Devolu\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-faq0001 e-con-full e-flex e-con e-child\" data-id=\"faq0001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-q000001 hostinger-ai-question hostinger-index-0 elementor-widget elementor-widget-heading\" data-id=\"q000001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Para onde enviamos e quais s\u00e3o os custos de envio?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a000001 hostinger-ai-answer hostinger-index-0 elementor-widget elementor-widget-heading\" data-id=\"a000001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">As encomendas de produtos f\u00edsicos s\u00e3o expedidas a partir de Portugal, com CTT Expresso, exclusivamente para: Portugal (continente, A\u00e7ores e Madeira), Espanha peninsular, Alemanha, B\u00e9lgica, Fran\u00e7a, Irlanda, It\u00e1lia, Luxemburgo e Pa\u00edses Baixos. N\u00e3o vendemos nem enviamos para outros destinos.\n\nOs custos de envio s\u00e3o calculados de acordo com o destino e o peso da encomenda e s\u00e3o apresentados antes da confirma\u00e7\u00e3o da compra.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-faq0002 e-con-full e-flex e-con e-child\" data-id=\"faq0002\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-q000002 hostinger-ai-question hostinger-index-1 elementor-widget elementor-widget-heading\" data-id=\"q000002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Quanto tempo demora a entrega?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a000002 hostinger-ai-answer hostinger-index-1 elementor-widget elementor-widget-heading\" data-id=\"a000002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Os prazos de entrega variam de acordo com o destino e o servi\u00e7o de transporte utilizado. O prazo estimado de entrega ser\u00e1 informado antes da confirma\u00e7\u00e3o da encomenda.\n\nSalvo acordo em contr\u00e1rio, os produtos f\u00edsicos ser\u00e3o entregues no prazo m\u00e1ximo legal de 30 dias ap\u00f3s a celebra\u00e7\u00e3o do contrato.\n\nOs produtos digitais s\u00e3o disponibilizados online ap\u00f3s a confirma\u00e7\u00e3o do pagamento, salvo indica\u00e7\u00e3o de outro prazo na p\u00e1gina do produto.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-faq0003 e-con-full e-flex e-con e-child\" data-id=\"faq0003\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-q000003 hostinger-ai-question hostinger-index-2 elementor-widget elementor-widget-heading\" data-id=\"q000003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Posso devolver um produto f\u00edsico?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a000003 hostinger-ai-answer hostinger-index-2 elementor-widget elementor-widget-heading\" data-id=\"a000003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Sim. Nas compras \u00e0 dist\u00e2ncia abrangidas pela legisla\u00e7\u00e3o de prote\u00e7\u00e3o do consumidor, o cliente disp\u00f5e de 14 dias ap\u00f3s a rece\u00e7\u00e3o do produto para exercer o direito de livre resolu\u00e7\u00e3o, sem necessidade de apresentar qualquer justifica\u00e7\u00e3o.\n\nPara exercer este direito, dever\u00e1 comunicar a sua decis\u00e3o atrav\u00e9s do e-mail geral@universosistemico.eu, podendo utilizar o formul\u00e1rio de livre resolu\u00e7\u00e3o disponibilizado pela Universo Sist\u00eamico.\n\nAp\u00f3s essa comunica\u00e7\u00e3o, disp\u00f5e de mais 14 dias para devolver o produto, seguindo as instru\u00e7\u00f5es de devolu\u00e7\u00e3o fornecidas.\n\nOs custos diretos da devolu\u00e7\u00e3o ficam a cargo do cliente, exceto nos casos em que a legisla\u00e7\u00e3o determine o contr\u00e1rio.\n\nAplicam-se as exce\u00e7\u00f5es ao direito de livre resolu\u00e7\u00e3o previstas na legisla\u00e7\u00e3o em vigor.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-faq0004 e-con-full e-flex e-con e-child\" data-id=\"faq0004\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-q000004 hostinger-ai-question hostinger-index-3 elementor-widget elementor-widget-heading\" data-id=\"q000004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Como funciona o reembolso e o que acontece se o produto apresentar problemas?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a000004 hostinger-ai-answer hostinger-index-3 elementor-widget elementor-widget-heading\" data-id=\"a000004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Em caso de livre resolu\u00e7\u00e3o, o reembolso ser\u00e1 efetuado no prazo m\u00e1ximo de 14 dias ap\u00f3s a comunica\u00e7\u00e3o da decis\u00e3o, atrav\u00e9s do mesmo meio de pagamento utilizado na compra, salvo acordo expresso em contr\u00e1rio.\n\nO reembolso inclui os custos da entrega inicial, at\u00e9 ao valor da modalidade normal de envio menos onerosa disponibilizada.\n\nA Universo Sist\u00eamico poder\u00e1 aguardar pela rece\u00e7\u00e3o do produto devolvido ou pela apresenta\u00e7\u00e3o de comprovativo da sua devolu\u00e7\u00e3o, nos termos legais.\n\nSe o produto apresentar defeito, danos ou n\u00e3o corresponder ao encomendado, o cliente dever\u00e1 contactar-nos atrav\u00e9s do e-mail geral@universosistemico.eu.\n\nNestas situa\u00e7\u00f5es, ser\u00e3o assegurados os direitos legais do consumidor, incluindo as solu\u00e7\u00f5es aplic\u00e1veis \u00e0 falta de conformidade dos produtos, sem custos para o cliente, nos termos da legisla\u00e7\u00e3o em vigor.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-faq0005 e-con-full e-flex e-con e-child\" data-id=\"faq0005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-q000005 hostinger-ai-question hostinger-index-4 elementor-widget elementor-widget-heading\" data-id=\"q000005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Posso devolver um produto digital?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a000005 hostinger-ai-answer hostinger-index-4 elementor-widget elementor-widget-heading\" data-id=\"a000005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Os produtos digitais s\u00e3o disponibilizados online, ap\u00f3s a confirma\u00e7\u00e3o do pagamento, conforme as condi\u00e7\u00f5es indicadas na p\u00e1gina de cada produto.\n\nNas situa\u00e7\u00f5es abrangidas pela legisla\u00e7\u00e3o aplic\u00e1vel, o consumidor disp\u00f5e de 14 dias para exercer o direito de livre resolu\u00e7\u00e3o.\n\nNo entanto, quando se trate de conte\u00fados digitais n\u00e3o fornecidos em suporte material, esse direito poder\u00e1 deixar de existir se o fornecimento tiver come\u00e7ado com o consentimento pr\u00e9vio e expresso do consumidor, acompanhado do reconhecimento da perda do direito de livre resolu\u00e7\u00e3o e do cumprimento dos demais requisitos legais.\n\nCaso o conte\u00fado digital apresente problemas de funcionamento ou n\u00e3o corresponda ao contratado, o consumidor mant\u00e9m os direitos legalmente previstos para situa\u00e7\u00f5es de falta de conformidade.\n\nPara qualquer quest\u00e3o relacionada com produtos digitais, devolu\u00e7\u00f5es ou reembolsos, contacte geral@universosistemico.eu.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-55c3646 e-grid hostinger-ai-faq-1 e-con-boxed e-con e-parent\" data-id=\"55c3646\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Envios e Devolu\u00e7\u00f5es Para onde enviamos e quais s\u00e3o os custos de envio? As encomendas de produtos f\u00edsicos s\u00e3o expedidas a partir de Portugal, com CTT Expresso, exclusivamente para: Portugal (continente, A\u00e7ores e Madeira), Espanha peninsular, Alemanha, B\u00e9lgica, Fran\u00e7a, Irlanda, It\u00e1lia, Luxemburgo e Pa\u00edses Baixos. N\u00e3o vendemos nem enviamos para outros destinos. Os custos de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Envios E Devolu\u00e7\u00f5es - Universo Sist\u00eamico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/universosistemico.eu\/en\/envios-e-devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Envios E Devolu\u00e7\u00f5es - Universo Sist\u00eamico\" \/>\n<meta property=\"og:description\" content=\"Envios e Devolu\u00e7\u00f5es Para onde enviamos e quais s\u00e3o os custos de envio? As encomendas de produtos f\u00edsicos s\u00e3o expedidas a partir de Portugal, com CTT Expresso, exclusivamente para: Portugal (continente, A\u00e7ores e Madeira), Espanha peninsular, Alemanha, B\u00e9lgica, Fran\u00e7a, Irlanda, It\u00e1lia, Luxemburgo e Pa\u00edses Baixos. N\u00e3o vendemos nem enviamos para outros destinos. 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